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President, residential plumbing products

“The capital justification process Terry helped us implement is one we’ve continued to use and sustain in the business. It’s often difficult to sustain things, so we’ve created value there. It’s helped us make better decisions – on capital investments and on moving things from plant to plant – decisions manufacturing companies have to make to stay competitive.

“Take our decision to move basins from Broadview to Savanna. For many years we felt we couldn’t have it make sense the way we had been looking at it. Finally we made sense of it and it was a great move. We had a chance to gain market share, and I don’t think we would have been as responsive as we were if we hadn’t made the move. The fact that we had it all in one plant made us much more responsive.”

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Performance Improvement Specialists